Fear of job loss due to AI. - Customer Success Specialist KinderSystems Employee Review

Thank you for sharing your feedback. We take all reviews seriously and want to respond thoughtfully. We're sorry your experience at KinderSystems didn't meet your expectations, and we appreciate you taking the time to share your perspective. We do want to address a few of the specific concerns raised: Training: We invest meaningfully in onboarding and ongoing development for all employees. When team members express gaps, we work directly with them — including dedicated one-on-one time with their manager — to provide additional support. We stand behind that commitment. Work hours: We understand that workload concerns are real and worth taking seriously. That said, individual schedules and the factors that shape them can vary significantly, and don't always reflect a systemic resourcing problem. We continuously evaluate how work is distributed across our teams. Compensation: We regularly benchmark pay against market data and are committed to offering competitive compensation. We encourage anyone with specific concerns to raise them directly with their manager, or the People Department. AI and technology: Like most software companies, we are thoughtfully exploring how AI tools can support our teams — not replace them. Our employees remain central to what we build and how we serve our customers. Workplace culture: We do not tolerate harassment of any kind, including on the basis of disability. Any employee who experiences or witnesses this behavior is encouraged to report it immediately through our established channels. We wish you well in your next chapter. Kate Byer VP of People KinderSystems