THE GOOD REVIEWS ARE ALL FAKE - Professional Services LEAP Legal Software Employee Review

1.0
4 Jun 2019
Recommend
CEO approval
Business outlook

Pros

It takes more than free breakfast and coffee to drive a good culture

Cons

I will try and limit the cons to under 5000 words! The CEO and most of the executive team are what is driving this place to the ground. A toxic place where you are made to feel like you are a nobody. They sell themselves as a 'high performance culture" but what that means is that the staff are flogged with ridiculous unachievable targets and if they are finally achieved the managers or executives take all the credit and are rewarded with bonuses. You are either in the circle of favourites or you are judged for what those favourites decide to sell you as. If you don't do things the LEAP way you are told that you do not fit the culture - so much for promoting creativity! A new CEO was appointed 3 months ago, it has been an absolute tornado spiralling since. I am told there have been 3 CEO's in 4 years but god knows where they got this one from. In fact, it is that bad that one could see it as kind of inspiring knowing that apparently anyone (yes anyone) can make CEO at this place! HR is a paper pusher, too busy carrying out all the orders of firing and hiring (not much hiring these days as no one wants to work here). They have let go of so many staff and are cutting costs as they state they are financially not doing well because they are not making sales, then they make announcements of multi million dollar acquisitions and expect us to care or celebrate. Some of us have had friends who have lost there jobs, do you think we care about how all the executives and shareholders are lining their pockets? Do you think we care how everyone above us seem to be getting richer but we are on a measly award wages? Or does free coffee and breakfast cut it for us? Everyone fears of losing their job. Bullying by senior staff seems to be tolerated and being treated like a replaceable nobody is what you can expect on a daily basis. Insecurity is what they love to drive in you. This is why no one speaks up and has to revert to these sites to leave feedback. It is so bad that you start to lose confidence in yourself and you become a robot too scared to be able to think on your own. One does not know what day will be there last day. Sometimes I sit here and wish to be put out of my misery if I did not have rent to pay! BE AWARE that ALL the recently posted positive reviews are fake as the managers and executives have all been posting good reviews to boost their credibility and hope of being able to hire new staff. No one wants to work here. Even the staff that work here don't want to work here. KFC has less chooks than this place.

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LEAP Legal Software Response
6y
Ouch. Change management is tough, and decisions have to be made which are sometimes unpopular but are necessary to ensure the longevity of the business. Change makes people uncomfortable, it’s disruptive to the status quo and we’re naturally going to have some fall out based on the new direction we are taking. We’ve made a conscious move to put people into the senior leadership team who have the thorough product knowledge of our software and a strong history with the business. However, without a motivated and empowered staff base, the business can't operate. What concerns me most about this review is that no one should be spending their working life feeling like this. Life is too short. I do urge you to get in touch with your HR Manager for a frank discussion about how we can either make this workplace work for you or to look at options for your future. I'm not talking about being fired for coming forward. I’m talking about owning your career and finding a company which you are going to love and feel excited about coming into every day. It’s up to you.

Explore other reviews about LEAP Legal Software

5.0
13 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Flexible working arrangements, remote but there is an office if you wish to go in. - Lots of opportunities to work on interesting projects and have visibility. - Kind and genuine exec team. The structure feels flat and everyone is very approachable. - Everyone is responsive, helpful and solutions focused. - Great HR function - we had a company retreat last year, there is a mentorship program.

Cons

- The US team only has so much control over the product and strategy, since the HQ is in Sydney -Work is relatively fast-paced, but its reasonable compared to most other workplaces.

1.0
18 Nov 2025
Recommend
CEO approval
Business outlook

Pros

LEAP has what use to be a strong product and a huge market presence, especially in the legal-tech space. The work itself can be interesting, and many colleagues across regions are talented, driven, and genuinely want to help clients. The challenges are mostly global culture.

Cons

There is little consistency across teams, and a lot depends on which manager you end up with. Burnout is extremely common. HR is not willing to address issues, so problems repeat. It’s not an environment where people feel supported, and internal behaviour doesn't reflect the values advertised publicly.

5
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