Great Company - Customer Service Representative Lands' End Employee Review

5.0
6 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Employee Discount. Flexible Hours. Kind Management. Great company that stands behind their product.

Cons

Shifts can seem long depending on the season/type of callers. No down time between callers to allow employees an opportunity to decompress/regather themselves/take a breather between callers. Have worked for other remote jobs where there is a small window between callers and you can skip it if you don't need it, but sometimes you need it. Most customers are enjoyable, but you do get those bad eggs sometimes.

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Lands' End Response
3y
Thank you for taking the time to share your feedback. We are always looking for ways to improve and appreciate your suggestions.

Explore other reviews about Lands' End

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Culture Great people

Cons

Very very very very manual systems

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Lands' End Response
1mo
Thank you for sharing your experience. We’re glad our people and culture have made a positive impression, and we appreciate your feedback on our systems. We’re actively modernizing tools and processes to better support day-to-day work.
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Drama, Helpful and friendly Leads, generally pleasant coworkers. Easy tasks. Nice schedule. Free Gym included

Cons

Outdated Facilities, sometimes stressfully fast paced, Overall fairly bleak workplace.

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