Do not even apply here! - Customer Sales Associate Lands' End Employee Review

1.0
10 Jan 2023
Recommend
CEO approval
Business outlook

Pros

There is nothing positive about working there.

Cons

They expect you to meet an AHT of 7 minutes when all the customers who call, call for catalog orders they want to place and either they cannot see the item number, they don’t have their list ready or the item number doesn’t exist! Then they threaten to fire you if you are not meeting call handle time exceptions! This puts pressure on the agent and it’s just not a good situation. I would advise you to not apply here if you do not want the pressure

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Lands' End Response
3y
Thank you for taking the time to write a review. We would like to know more about your experience and encourage you to email us at employeefeedback@landsend.com.

Explore other reviews about Lands' End

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Culture Great people

Cons

Very very very very manual systems

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Lands' End Response
1mo
Thank you for sharing your experience. We’re glad our people and culture have made a positive impression, and we appreciate your feedback on our systems. We’re actively modernizing tools and processes to better support day-to-day work.
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Drama, Helpful and friendly Leads, generally pleasant coworkers. Easy tasks. Nice schedule. Free Gym included

Cons

Outdated Facilities, sometimes stressfully fast paced, Overall fairly bleak workplace.

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