Supposed to be a Good Company. Why Such High Turnover - Call Center Representative Lands' End Employee Review

1.0
5 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Customer Focused. Offer some benefits for part-time. Remote work offered. Employee discount.

Cons

I quit after the 7th day of training. I was a remote worker, and my equipment had problems from day one. Crashed at least 4X a day. Saw too many red flags during training. 60 people in the training class I was in was a big one. Why such a high turnover?? This was not my first call center or remote position, either.

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Lands' End Response
2y
Thank you for taking time to write a review and share your concerns and suggestions. We appreciate the feedback.

Explore other reviews about Lands' End

5.0
20 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good Work Culture Great people

Cons

Very very very very manual systems

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Lands' End Response
1mo
Thank you for sharing your experience. We’re glad our people and culture have made a positive impression, and we appreciate your feedback on our systems. We’re actively modernizing tools and processes to better support day-to-day work.
3.0
27 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Drama, Helpful and friendly Leads, generally pleasant coworkers. Easy tasks. Nice schedule. Free Gym included

Cons

Outdated Facilities, sometimes stressfully fast paced, Overall fairly bleak workplace.

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