Pros
I would rate working for Legacy Insurance Services' claims department at 5 stars out of a possible 5 stars, indicating the highest possible rating. Note this review comes from the perspective of someone acting as a claims adjuster/handler, working at various times on the resolution of property damage, bodily injury, and litigated liability claims associated with Legacy auto liability policies. I have no experience working in other departments within the company, but I would assume the positive business philosophy I see at work in claims is present elsewhere. Legacy supervisors and managers I have worked under are very knowledgeable in their field and supportive of their employees. The processes I have encountered are based on producing actual positive outcomes and effectively resolving claims - they are outcome driven, rather than metrics driven; I have not encountered any "process for the sake of process," ie "sacred cows," rather, only processes that have a logical, positive impact that can be immediately discerned. This leads to more efficiency, and more satisfaction in being able to effectively and appropriately resolve claims, and effort feels like it has real purpose to it. Additionally, management and supervisors are approachable, the work environment is welcoming, and management and supervisors are adaptable to employee needs and work life balance. There are opportunities for advancement, and compensation is appropriate.
Cons
I have no cons to speak of specific to Legacy, rather, note that working in insurance claims in general is not for everyone. Claims work requires a specific body of knowledge and an appropriate mindset. Familiarity with the function of auto liability insurance, understanding the presence of claims, analysis of coverage, liability, and appropriateness of damages, negotiating claims and confirming they are resolved with finality, etc., is needed for work in claims. Claims work often has a series of time bound requirements, and the work involves both a critical mindset in reviewing claims presented, as well as a more neutral point of view in gauging potential claim value, should litigation be required. Being able to accurately prioritize tasks, manage numerous claims on an ongoing basis, and viewing claims with insight of all perspectives, rather than with rigid thinking, can be stressful at times even for those who are well seasoned in the industry. The stresses of dealing with actual or alleged injuries can be off-putting for some. Again, these are things people should be aware of before considering any career as a claims adjuster, regardless of which claims department they work for, rather than considerations specific to Legacy.
