Pros
--Work Hours: You can (mostly) set your own work schedule at home. As long as you work the minimum 10 hours/week (maximum 20; occasionally 20+), they don't care when you work and they don't regulate how many hours you must work per day. So, you can take M-W off, and do some serious catch up on TH-F and/or during the weekend. That's an excellent benefit that employees in similar roles at similar companies do not enjoy. --Training: When I started three years ago, training was a joke. I spent the first few weeks waiting days to get a response from LB staff because so many terms and protocol details had been left undefined. Thankfully, by six months later LB had really ramped up to begin providing excellent training tools and simulations that really helped me become a better rater.
Cons
--Work Hours: You can set your own work schedule...as long as tasks are actually available. Task availability is inconsistent. That makes the benefit of setting your own schedule a difficult promise for LB to consistently deliver on. If your planned schedule includes catching up on Sundays, then good luck; there likely won't be any work available for you. Perhaps not even on Saturday. --Training: As mentioned above, training went from awful to great during my first six months with LB. After working for LB for a year, everything took a nose dive as assignments shifted to smartphone tasks. I had to purchase my own smartphone, as it was heavily implied that the lack of a smartphone meant having significantly fewer tasks to work on. Training for these tasks--even today--is one reason why I quit after two years of working on them (three years total with LB). Raters need tons of training for these tasks, but they are also expected to store exponentially more information *in memory* as it is apparently difficult to replicate visual materials for inclusion in the guidelines documents I used to be able to directly reference as I was doing my work. This is necessary, as the app we used to complete the smartphone tasks would regularly decide to just stop working or would load content very slowly. Impossible to switch between training references and task materials in the app within the amount of time allotted for each task. --Tasks: You work on so many different tasks--each with a different set of guidelines--that shifting back and forth becomes frustrating and difficult. Especially now with smartphones thrown into the mix. --Pay: Although you will (maybe?) make more after taxes doing this as opposed to working at McDonald's, the increasingly demanding nature of the tasks means that you trade being underpaid in one way for being underpaid in another way. --Feedback and Evaluation: This is another reason (perhaps the biggest reason) I quit recently. I started repeatedly being put under review despite the fact that my performance scores did not warrant putting me under review. It is one thing to require someone to complete additional training on minor rating issues; it is another thing to put them under review--when their scores don't warrant it--and *then* require someone to complete additional training for minor rating issues. After this happened for the third time in a relatively short time span, it started to feel like I was being harassed into quitting. (The feedback and evaluation system is almost completely automated, so I don't literally think I was being harassed into quitting...but would *you* want to keep dealing with the same frustrating event for several months in a row, especially given the lack of transparency?)
