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Lowe's Home Improvement

Engaged employer

Misguided Direction. - Department Manager Lowe's Home Improvement Employee Review

2.0
20 Jul 2012
Recommend
CEO approval
Business outlook

Pros

Good pay for Retail, Good vacation benefits, Decent 401k performance match. Employee discount was good but they are killing it AUG 21.

Cons

Lowe's killed its commission program at the beginning of the year, The computer system is horrible. The company has no interest in rewarding good employees or retaining good sales people. Its retail so the schedule is not very good for people with families but thats not exclusive to lowes. The company is trying to be an online retailer, this means they are lowering stock levels in stores. We have to tell customers their replacement fridge will take 5+ days to get. This setup did not work for Service Merchandise. Lowes wasted a fortune buying I-phones for every store in the company, weve had them for over a year and they barely work ( slow apps, horrible call quality). After we purchased the iphones we started a partnership with Microsoft for our IT upgrades. What a waste, im sure Microsoft would have made us a better deal on phone tech.

Explore other reviews about Lowe's Home Improvement

5.0
5 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great learning opportunities Decent Pay for this economy; although 5-10 years ago would’ve been as they say: high on the hog. Hard work breeds good character Acquire many skills and knowledge in a vast multifaceted environment. Health benefits and vision are pretty good I love job.

Cons

Pay needs to be higher Culture can feel like an elitist environment Rewards aren’t based on merit unfortunately Employee discount is only 10%…. Not enough staff anytime of the year. Corporate greed amongst the executives, the gears ⚙️ don’t turn without the cogs ⚙️.

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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