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Lowe's Home Improvement

Engaged employer

Customers First, Profit second, Associates Last - Brand and Marketing Manager Lowe's Home Improvement Employee Review

3.0
9 Sept 2021
Recommend
CEO approval
Business outlook

Pros

-Strong executive leadership that knows how to balance short-term results with long-term growth -Genuine commitment to supporting Associates in the field at the corporate level -Consistent focus on delivering better experience for customers -Large company with ladders to climb -Emphasis on continuous growth and improvement

Cons

- Too many VPs and business leaders required for consensus and decisions. Mid-level management is either poorly equipped or poorly positioned to deliver on what is often poorly communicated strategy for delivering on executive leadership team initiatives. - Sub-par compensation and benefits at the corporate level, depending on your line of business (par if you factor in a full bonus). - Best practice is too often thrown to the wayside in favor of "this is how we've always done it." There's little to no incentive to innovate or push against the status quo, despite leaders clamoring for it. - Advancement opportunities are available, but the application process heavily favors external candidates for corporate roles. If you love Lowe's and want to move up, it's often easier accept an offer elsewhere and attempt to rejoin at a higher pay-band/title. Promotions in-house limit pay potential, and "lateral" moves result in routinely lateral pay bumps. - High expectations and mandates from department leadership, but often with few resources or little investment provided to meet them. - There seems to be a general unwillingness to pay for what's expected. If corporate and store leaders want to attract talented associates and encourage them to stick around, they have to be willing to pay for it. If you want great associates, treat associates like they're great. If you view associates as replaceable, don't be surprised when they're gone and need to be replaced. If you want to revamp entire systems and processes, VPs have to be willing to advocate for time and budget for R&D.

Explore other reviews about Lowe's Home Improvement

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Decent wage for a retail job

Cons

Lot of work to do

4.0
2 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Some amazing customers and coworkers. Tasks and systems were easy to learn. Sometimes you get lucky and have amazing ASMs and SMs. It's easy to get a good survey when you treat customers like friends, be honest about what you do and don't know, and work to learn what you don't. That goes a long way with customers. I personally truly loved my job and loved spending as much time as I could at work.

Cons

Once you are on someones S*** List they will make it possible to get rid of you. Management only follows policy when it benefits them. Some people get promoted when they have no business working in retail as a leader. The A/C in the store I worked in was always broken during the summer, which made it miserable to work. Some customers are entitled due to they way management will kiss their butts to keep from losing a sale or getting a bad review. Management will make a paper trail to write you up if you mess up or are struggling instead of helping you better yourself. Management does not care about employees' work-life balance. Management does not care if their employees are struggling with personal issues like car troubles, health issues, financial issues, etc. Management will get rid of great employees but keep people who don't pull their weight. Once I hit burnout, instead of helping me, I was punished by my managers. In turn making me hate a job I truly loved.

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