Lack of Empathy - Anonymous employee MOO Employee Review

1.0
27 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly people and Good office

Cons

The company shows a complete lack of respect and empathy toward its people. Employees are treated as disposable resources rather than human beings, stripped of dignity and basic compassion. I have never witnessed People Partners, who are meant to protect and support employee wellbeing, behave with such coldness and cruelty. During redundancy discussions, they are ruthless and emotionally detached. They hold grudges and use their position not to support, but to intimidate and control. Line managers operate without honesty or courage. One day they speak about long-term plans and future projects as if you have security; the next day, you receive an email instructing you not to come into the office. The contrast is shocking and deeply destabilising. Leadership is chaotic and directionless, leaving employees in a constant state of uncertainty and anxiety. There is no concern for the personal struggles or mental health of staff. The only thing that matters is delivery and deadlines, right up until the moment you are forced to provide medical proof that you are no longer fit to work.

Explore other reviews about MOO

5.0
23 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Cons

None that I have come across yet.

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MOO Response
11mo
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
1.0
3 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Hybrid, flexible, benefits are through the UK

Cons

Over the years, the company’s culture has steadily declined. What was once a positive and collaborative environment has shifted into one that appears to tolerate unprofessional behavior, reward favoritism, and lack strong leadership by example. Employees do not feel safe voicing concerns, even when those concerns are presented constructively with potential solutions. This has created a culture where open communication is discouraged rather than supported. There are also significant concerns regarding sales management. Leadership behaviors and work ethic at times fall short of expectations, with managers assigning responsibilities outside of employees’ defined roles, offering limited coaching, and not consistently demonstrating accountability. In some cases, work completed by team members is not appropriately recognized. Accountability overall appears to be lacking. Employees are frequently left feeling undervalued, which has contributed to low morale. While the organization promotes a commitment to work-life balance and a people-first (“keep it human”) culture, these values do not always align with the day-to-day employee experience. As a result, the company has experienced the loss of highly skilled and talented sales professionals. Recent organizational changes, including significant layoffs and the transition of roles to lower-cost regions, have further impacted trust. This has been particularly challenging given prior reassurances about job security. At this point, the organization has lost credibility with many employees due to these inconsistencies and decisions.

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