Good atmosphere, but hard to find a sense of agency and accomplishment - Anonymous employee MOO Employee Review

3.0
26 Mar 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

MOO has a great atmosphere and plenty of benefits including free Friday lunches, season ticket loan and health insurance. The London office is a large, comfortable setting that makes working easy.

Cons

The big issues at MOO are organisational, technological, and partly led by underwhelming performance. Firstly, on the tech side, MOO still has many legacy systems in place across the business that make it hard to execute on good ideas. This is sorry becoming less of an issue but tech teams are usually very busy. On the organisational side, MOO can't seem to figure out how to make employees feel valued. In 2018 a supposedly objective competencies model was brought in to make sure people get promoted when they meet the criteria. In practice many feel that this has been more of a punishment than a reward as it is still highly subjective and seems, in my opinion, to unfairly weight towards extraverts. By this token, intraverts seem generally undervalued at MOO. The true cause to employees feeling under valued is simple to me, people don't feel a sense of ownership over their roles. There are a few reasons for this, Too much collaboration which waters down the final product. Over-zelous leadership that act very conservative around new ideas, or plain dictate a course of action. Basically, there are many systems at MOO that come in the name of collaboration but in actuality they often rob people of a sense of self-actualisation. One other big cultural thing is that there exists a cult of positivity that means that employees often indulge in propaganda to paint themselves in a good light. In this way, MOO often deludes itself into thinking it is doing better, and has more brand capital than it actually does. I think anyone coming to MOO expecting to be innovative and proactive will quickly encounter some of the barriers I've mentioned

Explore other reviews about MOO

5.0
23 Jun 2025
Recommend
CEO approval
Business outlook

Pros

Supportive management and welcoming hiring team, The management and hiring team are incredibly friendly and approachable. They have a thoughtful and well-structured onboarding process that makes new hires feel welcomed and helps them get acquainted with the company quickly. It really sets a positive tone from day one.

Cons

None that I have come across yet.

avatar
MOO Response
11mo
Thank you for your kind words! We’re so glad to hear your experience with our hiring team and onboarding process has been positive. Creating a welcoming, supportive environment from day one is something we truly value, and it’s great to know that came through. We appreciate you taking the time to share your feedback! If there is anything further you’d like to share, please reach out to CPO@moo.com. Thanks again for your review!
3.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I loved this job but their systems are breaking and things were falling through the cracks more than ever and I definitely felt it. I was let go and morale was honestly in the toilet for me. It made me realize I deserved better. - lovely people within my team and similar departments - hybrid work from home environment - structured work days

Cons

- limited room to grow with changing systems and standards. it felt like you weren't allowed to grow due to lack of time, people and energy. -if you aren't useful anymore they'll just get rid of you and start over by outsourcing their operations to Cape Town - ungraceful in the delivery of bad news by HR and senior management. - senior management felt messy and focused on protecting themselves and the brand

See reviews by: Helpful|Rating|Date|All