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Marriott International

Engaged employer

Starwood /Marriott Corporate Office - Sales Marriott International Employee Review

1.0
7 Apr 2017
Recommend
CEO approval
Business outlook

Pros

The ONLY pro to working for Marriott is that you will have access to employee rates at properties previously know as Starwood brands- TRUE luxury brands, distinguished upper- upper class brands and well thought out select service brands. Something Marriott has failed at on their own with the Marriott branded properties. PRO TIP- Ask a Marriott person the difference between a Springhill Suites, Fairfield Inn, Towneplace Inn and Residence Inn- watch them squirm.

Cons

Creativity, free-thinking, "doing what's right", all tenants of Starwood culture are abolished in this "new organization". I worked in a Starwood corporate level job for years and throughout the acquisition. This is not just a case of a bitter ex-employee- this is a honest review as someone who knows what it is like to work for a true world-class hotel company (Starwood) and then have to spend time working alongside Marriott folks simultaneously who quite honestly may have had their brains removed as part of their initial Marriott on boarding. They are all robots and spew the same Marriott rhetoric. The company has WAY too many layers making it virtually impossible for anyone to "own" an idea/concept etc - and for any decision to be made. In all honesty, their sales structure is so convoluted - once my customers found out it was going to be Marriott that was taking over Starwood, the complaints were flying. All my accounts called to voice their concern- they had existing Marriott sales representation and HATED working with Marriott. All my counterparts in the Starwood Sales Organization had a similar customer reaction. Many have vowed to never do business with Marriott again. Two problems- one, our hotel partners who did not make this decision may now unfortunately suffer and two, this company is so large they may have the luxury of doing bad business and still raking in the profit, which they have been aware of. Which is probably why they showed no consideration to long-time customers who have worked with Starwood sales for years. Starwood corporate sales offices were closed March 31, 2017 and guess what- we of course were instructed to avoid customers and answering their questions as to what was going to happen to us, through this reorganization. Left us all in a terribly unprofessional and awkward position to not acknowledge the elephant or in this case, Bill Marriott in the room. They apparently think they can take a sales force of about ~120 Starwood sellers, and open up ~ 12 new jobs and that they have done their part to do what's best. The reality is Starwood brands, customers and employees have and will all suffer.

Explore other reviews about Marriott International

5.0
28 May 2026
Recommend
CEO approval
Business outlook

Pros

Flexible schedule, great pay, and good work environment

Cons

No guaranteed holidays off (rotating shifts off for holidays)

3.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Department is great! Hours are flexible with respect to workload. Career growth at the company is outstanding as long as you show dedication and commitment to the role.

Cons

"Full time" hourly employees face cuts during off seasons which makes the job posting information about full time hours unclear and is only addressed after the hiring process concludes during orientation and is not highlighted and often quickly discussed to stream light on the perks that do not calculate the negative impact on the factors left out after the fact.

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