Modern Day Sweatshop - Participant Services Representative Mercer Employee Review

1.0
12 Jan 2012
Recommend
CEO approval
Business outlook

Pros

Gain experience that will come in handy for future jobs, especially with health and benefits. The people you sit next to are nice and friendly, and always willing to help you out.

Cons

Your team leaders don't care about you, as long as your stats are on point, not that I would know, my team leader never had a feedback session with me. Training was so unorganized, it wasted a lot of valuable time - especially call monitoring with tenured reps, they never switched their gates so you were listening to calls that you were not training for.

Explore other reviews about Mercer

5.0
31 May 2026
Recommend
CEO approval
Business outlook

Pros

People are friendly and helpful

Cons

Not a lot of career growth opportunities

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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