Was good way to start my insurance career - Customer Service Representative Mercer Employee Review

3.0
16 Dec 2022
Recommend
CEO approval
Business outlook

Pros

They paid for your licensing and training was 6 weeks or longer. So you were ready for your job by the time you got to it.

Cons

They changed everyone's hours and gave some of us a pay cut of 10% or more with less than 2 weeks notice. They changed the job responsibility after a few months, so we went from helping people choose an option to strictly fielding complaints because Mercer was not paying people out on time for reimbursements.

Explore other reviews about Mercer

5.0
11 Jan 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

The leadership, communication, early career growth, and environment is very positive.

Cons

None, it was a great company to be at.

3.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

-Trustworthy immediate colleagues -Good work/life balance and flexibility

Cons

-Little career pathing within company. Organization is extremely siloed, and cheap as they simply aren't interested in paying for small things to advance one's career like local industry conferences and events such as team holiday dinners that would have minimal impact on the company's bottom line. -Pay not aligned with skills or talent marketplace -One would think a benefits/career consultant would have decent pay and benefits. This is not the case

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