High turnover due to toxic culture - Account Coordinator Merchology Employee Review

Thank you taking the time to share your thoughts and for your years of service with Merchology. While you clearly left feeling frustrated we also want to respond with honesty and clarity as we feel your comments don’t reflect what truly happens here. First, we have never forced employees to submit positive reviews. Our team is made up of individuals who have vastly different experiences, and many do feel genuinely proud of their work and their colleagues. Regarding your concerns about intimidation or retaliation for feedback: this is something we take seriously, and it’s not how we operate. We encourage direct, respectful conversations and have multiple channels in place for employees to raise concerns confidentially. It’s disappointing to hear that you felt otherwise. On communication and change: Merchology does move quickly, and we know that can create challenges. We’re not perfect, but the changes we make are intentional and they’re driven by data, the needs of the business, and our customers, We genuinely regret that your experience has not reflected the culture we work hard to build. We also know many current and former team members have had very different, positive experiences, and those perspectives matter just as much. Thank you again for sharing your point of view. According to your review, you are still an employee and we encourage you to get in touch with the People Team to share this feedback. As you likely know, we have methods for you to share your concerns confidentially. Please utilize those tools or reach out to the People Team directly to help Merchology grow!