A good place to work if you can handle a lot of rapid changes. - Senior Storage Administrator Mercy Employee Review

IT department is growing rapidly. Policies and procedures are not fully developed. Much of the time, there seems to be too much paperwork required to get things done. We are currently implementing ITIL and the Service Desk application is not fully developed yet. Change Control procedures seem to change often, making it hard to get things approved in a timely manor. This leads to a lot of emergency requests which causes a lot of confusion. Coordination between teams is sometimes lacking.