13 Apr 2018
Anonymous employee
Modus Response
7yThanks for the feedback. Like you said “This is one of the most talented teams I’ve ever seen, with brilliant and loyal people.” We completely agree. The team here is amazing, we absolutely think the world of them, and want them to feel great about Modus and their careers here. (And enjoy the snacks/beer/wine!)
That’s why we’re doing a number of things to address the issues you mentioned. But before we share some of those, it’s important to say that the business outlook is actually really strong.
Our best year of revenue ever was 2017. With 2018 about halfway through, we’re profitable, have some great clients, and very promising prospects. Yes, we have had to let some great people go -- but that’s a tough reality that is part of any client services business. When a client moves on, sometimes we need to reduce staff. Fortunately, we’re in another growth mode and will be once again building back our teams.
More importantly, we’re working hard to improve how we operate and how we communicate with the staff. The leadership team has better defined their roles to reduce the number of cooks in the kitchen, and each member is working hard to foster a culture of autonomy where teams feel empowered and valued. And the partners are also more aligned than ever on the direction of the company, and trying hard to communicate a singular vision to their teams.