Incompetent managers and bullying by managers and staff - Childline Supervisor and Seasonal Supervisor NSPCC Employee Review

1.0
23 May 2020
Recommend
CEO approval
Business outlook

Pros

Working to support children and young people

Cons

Almost all Managers and some long-standing staff members bully others and so unprofessional. Terrible employer and management at Childline. Seriously incompetent, useless and self-centred managers who don't care about the service, staff wellbeing or supporting staff at all. Managers act feel self-important and making decision that favorable to their select few preferred staff members. Friendships between managers and some staff mean theres a lot of biased and unfair decisions, opportunities and working practices. Some staff have experienced concerns about racism by some managers and staff. Far to many bad experiences so I decided to leave this stressful, toxic and negative work environment. No work life balance possible due to lots of unsociable and changing work hours. Illegal work practices as dont faciliate staff being able to have breaks on a daily or regular basis due to poor staffing ratio and managers never interested to manager staffing issues or step in to help. Complaints about managers and staff are not taken seriously or result in any improvements in work environment. No induction, training or support provided. Poor pay. No progression unless you are best friends with certain managers. Would neverrecommend anyone working here and made right decision to leave when I did.

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NSPCC Response
6y
I am very concerned and sorry to read your account of your experience. I would welcome and appreciate the opportunity to speak directly with you regarding your experience and would ask and invite you to contact me directly: Shaun Friel (Head of Childline) at sfriel@nspcc.org.uk

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NSPCC Response
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Thank you very much for your views. We very much welcome your feedback and will take on board your constructive criticism.
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