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Navy Federal Credit Union

Engaged employer

High stress environment with zero work-life balance - Credit Card Services Navy Federal Credit Union Employee Review

1.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Decent but cheap coffee on site.

Cons

7 seconds between back to back calls of near constant verbal abuse by customers. After two years, I found most of my colleagues had taken some sort of leave of absence or FMLA for mental health related struggles as a direct result from work related stress. Would NOT recommend this job for anyone who has any struggles with depression or anxiety. Single parents steer clear- ZERO work life balance. I tried for a YEAR to get my schedule changed to no avail! Mainly to better care for a family member undergoing treatment for stage 4 brain cancer. I was scoffed at for even trying and told schedule changes are approved in the order they are received and based on ‘tenure’. Sorry- THAT is outrageous, impractical, and large reason for your massive turn over rates.

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Navy Federal Credit Union Response
2w
Your experience does not reflect the culture we strive to provide and maintain, and we are truly sorry we did not meet your expectations.

Explore other reviews about Navy Federal Credit Union

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
9h
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
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