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Navy Federal Credit Union

Engaged employer

Good employer at the right branch or HQ - Mamber Services Representative Navy Federal Credit Union Employee Review

3.0
23 Sept 2008
Recommend
CEO approval
Business outlook

Pros

Full benefit package even for part time employees. It's a very transferable career option, if they start allowing transfers again. In all, the individual branch families can be great teams. Many other credit unions look at Navy Federal as a definite positive to have on your resume. You can work all areas of the branch, not just teller or platform side, unlike some other banks.

Cons

Hours are cut way back for part timers, and some branches have erratic schedules, so you cannot take on a second job even if you need to make up for lost hours. Many great and fun things such as special offers take place at headquarters or the call center areas, but these are largely unavailable or inconvenient to those not in these areas, so we are basically left out.

Explore other reviews about Navy Federal Credit Union

5.0
1 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Great work-life balance. Great benefits- 7% 401K match, 3% pension, $1K HSA match. 4 weeks vacation and 2 weeks sick leave. Discounted rate on mortgage or auto loan. Company really values tenure and employee retention. Hybrid schedule with 3 times a week for people leaders, 2 times a week for individual contributors.

Cons

Ver relationship-based. If you can't network, you likely won't have much upward mobility. Can be bureaucratic depending on your leadership.

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Navy Federal Credit Union Response
1d
Thank you for taking the time to write a review. We are glad to hear you have had such a great experience!
2.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Pay can be decent at times Met some great people

Cons

Processors are the garbage can of the entire loan process. We literally are help to such insane standards with no support. Apparently it’s been this way for years and even high ranking supervisors say they feel like they’re talking to a brick wall when they voice our frustrations. Since my time here that have been at least 2 employees that I’ve heard of that have either attempted jumping off our building or actually did jump off. Like how can you not implement change when people are so stressed that they are jumping off our buildings? If anyone is reading this and wondering how the stress gets that bad it’s because the better you do the more money you get but they keep raising the bar so when you’re use to that extra income and now you have to do so much more to get that extra income that you’re used to it can break a person down and higher ups know how bad we’re breaking down. It’s completely normal for a half hour workforce to go on mental health leave during the summer which is our busy season and still nothing is done. I haven’t even been here a full year. What is it going to take to actually implement a change?

3
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