Pros
There used to be a lot of good reasons to work at Nuance - Now I can honestly think of none.
Cons
Since taking away our holiday pay, any future raises, and cutting our PTO in half, this company has taken micromanaging to a level I have never seen. They have now upped the required lines, quality percentage to maintain and informed us that we must work 100% within the hours we are scheduled for (which takes away much of the purpose of being an at-home employee). Then, on top of telling us we must work 100% within those hours, if the system goes down, you have sat at your desk for over an hour waiting for it to come back up and at the end of that time when they realize it isn't going to.... they tell you that you are no longer being paid for downtime (meaning they just took an hour and a half of your time and are not paying you for it!! I see the Labor Board in this company's future.