Great place to work in retail ... if you enjoy poverty. - Cash Handler Old Navy Employee Review

2.0
18 Jun 2008
Recommend
CEO approval
Business outlook

Pros

The discount. That's about it.

Cons

There were plenty of opportunities for advancement until the corporate office starting cutting management positions from the lower volume stores. Now, unless you're in a large market, or willing to move, there are two-three management positions to be had. Pay was not competitive with other clothing retailers and work hours were inconsistent. The pay disparity among my co-workers was abysmal. Some people had transferred in from other stores after two years with the company and making less than my store's new hires.

Explore other reviews about Old Navy

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I’ve stayed with Old Navy through my entire undergrad and grad school experience. The best part about working here is how flexible they are with your schedule—they really work with you to make sure you can balance your shifts around classes and finals.

Cons

he holiday season is tough because Black Friday is now a mandatory 8-hour shift for everyone—no exceptions. Also, the attendance policy has become much stricter recently. They use a point system where you accumulate points for being even a minute late, which feels a bit extreme when you've been a loyal employee for years. It definitely makes the environment feel more rigid than it used to be.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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