this is what it was like... - Sales Associate Old Navy Employee Review

2.0
3 Feb 2010
Recommend
CEO approval
Business outlook

Pros

Good discount for employees- employee's get 30% off at Old Navy and 20% off at Gap and Banana Republic. If you work with fun people, it's not so bad.

Cons

You are expected to do everything. You are not just a sales associate, you are a janitor and maid. You are required to clean bathrooms (which can be very gross at times) and once a week cleaning (dusting, mopping, windows etc.) on Sunday morning for hours before store opens. Also, the store gets veryyyy busy at times when they're aren't enough people scheduled to work to meet the demand, so you end up running around everywhere trying to manage it all. You also have to get customers to open old navy credit cards, which no one wants to do with the economy.

Explore other reviews about Old Navy

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I’ve stayed with Old Navy through my entire undergrad and grad school experience. The best part about working here is how flexible they are with your schedule—they really work with you to make sure you can balance your shifts around classes and finals.

Cons

he holiday season is tough because Black Friday is now a mandatory 8-hour shift for everyone—no exceptions. Also, the attendance policy has become much stricter recently. They use a point system where you accumulate points for being even a minute late, which feels a bit extreme when you've been a loyal employee for years. It definitely makes the environment feel more rigid than it used to be.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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