It's all right. - Customer Experience Manager Old Navy Employee Review

3.0
28 Aug 2008
Recommend
CEO approval
Business outlook

Pros

You get a great discount between Old Navy, Gap, and Banana Republic. The environment is usually very exciting, especially on busy days. You gain a lot of friends. I worked for Gap Inc for 6 years and my best friends are co-workers.

Cons

The company really doesn't provide enough payroll. We get 7 hours to train new employees. With those 7 hours you have to do their orientation, train them on either cash wrap or shipment, train them in fitting room, sales floor, recovery and Old Navy credit card. Orientation usually takes about 4 hours and you really can't focus enough on the rest individually in just 3 hours. I think the prices are too high nowadays. There haven't been a lot of good sales lately, but given some recent promotions that seems to be changing.

Explore other reviews about Old Navy

5.0
24 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Coworkers are definitely the biggest Pro.

Cons

Hours cut make getting task completed impossible.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

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