You want me to get HOW MANY ONC's in a 4-hour shift?!? - Brand Sales Associate Old Navy Employee Review

3.0
26 Dec 2015
Recommend
CEO approval
Business outlook

Pros

Easy to get hired, great discount (25% at Old Navy, 50% at Gap and Banana), flexible hours, above minimum wage pay

Cons

Too much pressure for ONC's! It's nearly impossible to sell those things- especially when there's already great sales going on. I hate that it's a competition between employees. We should be working as a team, not as competitors. When we're constantly fighting to get more brand credit cards than everyone else, we lose sight of the big picture- customer satisfaction! I don't feel as though Old Navy really cares about the customers, only about the numbers (probably true of most or all retailers). Also, payroll is always being cut so there are not enough employees to get the job done, making it take more time and effort to make the store look halfway decent. Sale signs are confusing and make for angry customers when things don't ring up correctly. Makes lines move slower and causes more stress for everyone.

Explore other reviews about Old Navy

5.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I’ve stayed with Old Navy through my entire undergrad and grad school experience. The best part about working here is how flexible they are with your schedule—they really work with you to make sure you can balance your shifts around classes and finals.

Cons

he holiday season is tough because Black Friday is now a mandatory 8-hour shift for everyone—no exceptions. Also, the attendance policy has become much stricter recently. They use a point system where you accumulate points for being even a minute late, which feels a bit extreme when you've been a loyal employee for years. It definitely makes the environment feel more rigid than it used to be.

2.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

You might meet some lifelong friends! Long tenure if you are willing to give up everything to try to be a successful employee Good EAP program for short term intensive therapy…

Cons

Public criticism, condescending communication, inconsistent accountability, and fear-based management styles became increasingly common. Feedback often felt reactive rather than constructive, and many employees did not feel psychologically safe speaking openly about concerns. There was also a significant lack of consistency between leaders and stores. Expectations changed constantly, communication was often unclear, and favoritism sometimes impacted accountability and decision-making. Long-term employees who consistently stepped up during difficult periods often felt taken for granted rather than appreciated. Reporting to HR will get you no where. You will be gaslit if you choose to speak up.

1
See reviews by: Helpful|Rating|Date|All