Never ending collections process and unrealistic goals - Senior Customer Account Specialist OneMain Financial Employee Review

3.0
25 Oct 2011
Recommend
CEO approval
Business outlook

Pros

People in the branch get to know the customers as they tend to repeat business opportunity to make a lot of money on commissions generally easy job generous with time off

Cons

collections employees held responsible for circumstances out of control too much favoritism upper management will tell employees what they want to hear with no intention of following through unrealistic goals little opportunity for advancement unless you stay there for 15+ years or get promoted to Manager in training and agree to relocate to one of 3 districts rewards are based on loan generation and insurance sales alone, therefore employees that do a lot of loans but don't follow through with correct paper work, etc are never punished because of the money they generate

Explore other reviews about OneMain Financial

5.0
5 May 2026
Recommend
CEO approval
Business outlook

Pros

Collaborative work environment, hybrid schedule, great leadership

Cons

None so far this year

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OneMain Financial Response
1mo
Thank you for sharing. We are happy to hear about your positive experience.
1.0
19 May 2026
Recommend
CEO approval
Business outlook

Pros

Your peers. I have a great group of co-workers though multiple have left because of HORRIBLE direct management in the AM department.

Cons

Low hourly pay. Tricky incentives. Shark like environment. Terrible and I mean TERRIBLE managers. Favoritism runs rampant at this place and goes unchecked. Lazy, incompetent department manager makes up his own rules (you MUST use your break time to go the bathroom) which goes endorsed by his superiors and HR. Reward people who live at that place and work insane OT hours because of the low pay, but crap on people working the normal amount of hours because you’re based on the “average”. Truly one of the worst management staffs I have ever seen coupled with lackadaisical training and one of the dumbest rules I’ve ever heard of…you must be at One Main for ONE ENTIRE YEAR before you can transfer out of the department or move up. Trust me when I say run as far away as you can from this place.

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OneMain Financial Response
1mo
Thank you for sharing your feedback. We're committed to fostering a positive and transparent workplace and value our team members input. If you'd like to provide additional details, please feel free to reach out to HR for review.
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