Pros
They really have the best coffee of exceptional quality, always. They care about the coffee farmers and the "big picture" of the coffee industry. The owners are humble and admirable people. The ambiance of the cafes was always a huge plus; as they are beautiful environments to work in. The employees in this company are extremely gifted and talented people. The constant strive for improvement and excellence was very motivating and inspiring for me! Work/Life balance was pretty good! The customers are wonderful clientele!
Cons
Decisions were being made at higher leadership levels with either very little, or no input at all from the employees who were most affected. Other employees who had equivalent roles as me were held to different standards than I was. I was given false information (with evidence to back) about my compensation in relation to others. Compensation was somewhat low, despite plentiful company growth and spending on 'things' instead of people. Over time, I lost trust in my boss and leadership for numerous reasons. I often felt and observed a social/cultural divide between the "barista" employees who work in the actual shops, vs. the "corporate" employees who held the more "white collar" roles.