Not enough clowns to fill the circus - Account Manager OpenTable Employee Review

1.0
14 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Work life balance. You can easily automate tasks. Office had a good snacks selection.

Cons

Worked at OT for 7+ years - I have seen a lot Zero progression, just a whole lot of nepotism and favouritism. Maybe try bringing in fresh talent instead oh recycling the same ineffective candidates. In all that time, I only had one manager who actually knew how to get things done. Plenty of people “falling upwards,” and once they’re there, it’s nearly impossible to get rid of them.

Explore other reviews about OpenTable

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great place to work - really good work life balance and culture.

Cons

Not much to say, everything is good

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OpenTable Response
9h
Hooray!! Thank you for taking the time to leave this review,
1.0
5 Jun 2026
Recommend
CEO approval
Business outlook

Pros

* It's a great brand * Great partners * Decent product with strong distribution

Cons

* Management style was heavily top-down, with decision-making concentrated among a small group of senior leaders. * This was the same when they were all working at KAYAK under the same group * I observed what I felt was preferential treatment of certain employees (notably of a certain ethnicity - IYKYK), which negatively impacted perceptions of fairness and inclusivity within the organisation. * The workplace environment could be highly stressful, and concerns raised by employees were not always addressed effectively. * Staff wellbeing, retention, and morale appeared to be ongoing challenges during my time with the company.

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OpenTable Response
9h
Thank you for sharing your feedback. We're glad to hear you had a positive experience with our brand, partners, and product. We take employee feedback seriously and are committed to creating an inclusive and supportive workplace while continuously improving communication, leadership effectiveness, and the overall employee experience. We appreciate the contributions of both current and former team members, and we use feedback like yours to help inform our ongoing efforts to grow and improve as an organization. We wish you all the best in your future endeavors.
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