Nightmare call centre environment - Case Executive Optima Legal Employee Review

Optima Legal is an independent Law firm operating in highly professional, regulated and scrutinised markets offering our financial service clients exceptionally high standards in customer service and legal advice and as any responsible business, have extensive controls in place to ensure that all employees meet these standards. Part of Capita, a FTSE listed company we have a proud heritage in providing engaging, challenging and collegiate working environments to over 75,000 employees. As you would expect from an employer of this size and credibility, we have robust and effective processes in place in relation to employee wellbeing and staff management. We believe Glassdoor is a fantastic tool to provide genuine constructive feedback on businesses to both company’s themselves and potential employees, and as such we take the time, effort and care to understand all comments and substantiate any negative feedback received in order to improve our employee experience. Unfortunately in this instance we disagree with the accuracy of the claims made this particular post and believe them to be vexatious in nature