The worst micromanaging I’ve ever experienced - Anonymous employee Optum Employee Review

2.0
1 May 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Call taker in the HouseCalls department. Good benefits, remote work. Incentive options in the call center

Cons

They try to make it like a sales position where they really want you to “sell” the appointment and get the customer to say yes to scheduling. Calls had a (long) script and it was difficult to speak so much all day every day. You’re basically forced to harass customers into scheduling a HouseCall visit, calling them every week multiple times a week even when they are saying not interested. Working in the call center, they give you your regular breaks and only 8 minutes of “personal time” per day. That means if you have to go to the bathroom, take a breather, etc, don’t go over 8 minutes or they will constantly be over your shoulder. Most other call centers don’t have this rule. Company is big and there is no connection between you and the higher ups. I don’t think I even met any of them through orientation as a new hire. You feel like you’re just another number in the company. No sense of connection or feeling like your voice really matters.

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Optum Response
2y
Thank you for your review. I'm sorry to hear about your experience. Please know that we are committed to learning from your feedback so that we can refine our processes and better serve our team members. We are dedicated to fostering a culture of trust and empowerment within our teams.

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5.0
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Pros

Supportive culture with lots of smart colleagues

Cons

Large org with typical red tape and speed

3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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