Everything must shrink - Vice President Optum Employee Review

2.0
19 Jan 2025
Recommend
CEO approval
Business outlook

Pros

Great scale, bigger impact. Anything you do touches many lives and you can help so many of them.

Cons

Everything possible is being outsourced and moved to India in the tech vertical, which of itself is not a bad thing, but when you combine that with a health industry that is highly regulated and many contracts prohibit access to PHI due to HIPAA from outside of US, things start making less sense. Put that together with an astronomical time difference that makes working together and handing things off very challenging to say the least. Many slogans about patient first mentality and high quality, but this is a for profit company that is also public, so naturally it cares A LOT about profits, that many times contradict quality.

Explore other reviews about Optum

3.0
4 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Some very talented people give so much of themselves to the company, the clients and their co-workers. I work with (and have worked with) some excellent, smart, supportive people.

Cons

Too many layoffs. Upper management is clueless about how the day to day work gets done, what it takes to make certain changes to processes, and how to treat employees. Some are great. Mostly, they just look at numbers. So many of us have been doing our jobs long enough to know what is needed for certain requests. But we don't get a voice. We just have to do it and suck it up. They are firing ('reduction in force') all of the seasoned staff and let the rest deal with the fall-out. So many teams are losing good people but those people are training their off-shore replacements before they are told about being cut. So how is that a reduction in force? It's just a reduction in payroll numbers. Everyone is on edge just waiting for the next axe to fall. And we have to try and learn or teach another role with less experienced people and more work. It's crazy. On milestone anniversaries, they send an email recognition but once the milestone gets to over 15 years, you are a target. Pay and benefits are fine by me. Raises are practically non-existent, even after layoffs and asking employees to take on more responsibility. that's messed up. They talk about work/life balance but that doesn't trickle down to the actual workers who are so stressed they fear for their jobs if they don't do the extra mile. Many of us are just hanging on instead of quitting so we can at least get some severance. Others are actively looking.

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