Poorly Managed Operations Team - Administration PSG Equity Employee Review

1.0
7 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Good money, respectful seniors, relaxed culture among the wider team.

Cons

London operations team is unwelcoming and cliquey - probably the most significant contributor to the overall negative experience. Team culture, clear communication and compassion among the admin team is lacking. Support roles are not staffed in alignment to the fast-growing team. Due to a high turnover of support staff, there is a lack of structure and protocol. Without the proper management required for a thorough and instructive handover, it's a case of using your intuition, gauging and guessing. Informal and infrequent check-ins by management, 'leaving you to your own devices', which ultimately translates to leaving you feeling isolated and confused. Overall, a surprisingly poorly managed admin team in London.

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PSG Equity Response
2y
Thank you for this feedback, and we’re sorry to hear that you didn’t find the culture within your team to be a fit for you. We collect feedback from departing employees and address themes we find need attention. We also regularly check in with current staff to get a pulse on employee morale. Keeping our culture healthy as we grow has always been and will continue to be a top priority. Please don’t hesitate to reach out to our HR team with any additional concerns.

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