London operations team is unwelcoming and cliquey - probably the most significant contributor to the overall negative experience. Team culture, clear communication and compassion among the admin team is lacking. Support roles are not staffed in alignment to the fast-growing team. Due to a high turnover of support staff, there is a lack of structure and protocol. Without the proper management required for a thorough and instructive handover, it's a case of using your intuition, gauging and guessing. Informal and infrequent check-ins by management, 'leaving you to your own devices', which ultimately translates to leaving you feeling isolated and confused. Overall, a surprisingly poorly managed admin team in London.