Replacing workers with unproven AI solutions - remaining humans will be left holding the bag. - Client Success Manager Paycom Employee Review

1.0
30 Mar 2026
Recommend
CEO approval
Business outlook

Pros

None of the pros that kept me at the company for nearly a decade are present anymore.

Cons

Layoffs in 2025 to replace workers with AI were rampant. Now that the AI bubble is bursting, I expect 2026 and 2027 to be turbulent. Stock prices have been in steady decline since COVID, value is now as low as they were back in 2017-2018. No work from home flexibility, UNLESS it is to keep employees working on days they otherwise could not come into the office, like a snow storm. Work from home is for the company's convenience, not employees'. If anyone struggles with a process or performance expectation, most managers respond with "well others have found success, so..." regardless of how many "others" there actually are. You could have 1 person out of 400 finding "success" with a new initiative, and Paycom views that as a failure on the part of the 399 and not the process itself. Metrics constantly shift, without any means testing, bonus structure also shifts wildly from being unatainable, non-existent, and incoherent. I've seen the bonus structure change multiple times within the span of a single quarter. CEO regularly jokes that you either burnout after a year, or your get promoted, and believe me the competition for promotions is incredibly fierce. If you do not have an intimate and personal relationship with the decision maker, you may as well not apply.

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Paycom Response
2mo
At Paycom, roles are built around clear expectations tied to results, and development opportunities reflect how those expectations are met. Leaders are expected to communicate directly and provide clarity so teams stay aligned. For further discussion, contact hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

I've loved my time working at Paycom in the sales department in Michigan. We have an excellent team culture and there is a great work/life balance!

Cons

No cons, I see myself working at Paycom for as long as I can.

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Paycom Response
4w
It’s great to see your experience reflect a strong sales team culture grounded in hard work and a supportive environment where people can succeed. Thank you for sharing!
1.0
6 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, easy HR system. As a product, Paycom is very good.

Cons

There has been too much restructuring in the past couple of years. You will get no overtime pay. A bad developer and a good developer will be paid the same. They do not care about what technique you use as long as it works. Got used to a new process that was released two months ago? They just changed it again. The issue was Paycom tried to fix something that was not broken (for the most part) in Development, and now everything is pretty much broken. You will get double the work but no change in pay. They will try to get feedback, but only from managers, not actual developers who work with the system each day. Even though they inconvenience developers every other week with a new priority, if you inconvenience management (usually because they want Rome built in a day), you will have a write-up. Many good developers have left for better opportunities elsewhere as they also were not getting raises or title changes, even though they're doing better work above their pay grade. You only got a raise if everyone was getting a raise.

2
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Paycom Response
1d
As the business evolves, processes shift with purpose, and compensation and advancement reflect consistent performance. We encourage you to share your feedback with your leader.
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