What I wish had known before working at Paycom - CRR - Client Relations Representative Paycom Employee Review

1.0
8 Jul 2016
Recommend
CEO approval
Business outlook

Pros

- Health insurance was great (at least until they went partially self insured).

Cons

I think the fact that the reviews vary from "horrible and unbearable" to "Amazing and fantastic!" speak for themselves. The overall review for this company is extremely skewed. If a negative review comes through the marketing department sends out a campaign to all employees to go write a good review. Also, if you look closely you can see that anytime there is a bad/negative review on here Paycom responds with this "you weren't  good enough for us" attitude and basically bashes the person writing an honest review. It's extremely immature and, in my opinion, a true representation of the company and its culture. You truly have to drink the kool-aid here no questions asked to even survive. As soon as you question something you become one of their "problem employees" with a "Bad attitude" and to be honest they start the process of internally exiling you in hopes that they can make you miserable enough to quit. Bottom line, Paycom does not care about their employees no matter how much they preach it. Paycom cares about Paycom and they truly don't care how many employees they have to step on, fire, or degrade to get there. This organization is a true churn and burn culture and their turnover rate is outrageous but they will spend a ton of time trying to convince you otherwise. You might be weary of a company that is constantly repeating the same lines over and over again - it's all brainwashing. If you look through the reviews on here the words "brainwashing" and "kool-aid" come up frequently. I highly recommend against joining the Paycom team. Please don't be fooled by what Paycom will post in response to this. They will just make it seem like I am a former disgruntled employee when in fact I was one of their most dedicated employees - until they burned me. I went home ever day feeling degraded, unappriciated, stressed, and miserable. I was just a number to them, and you will be too. The workload is ridiculous and I was easily working 80 hour weeks just to keep up. Even though I was salaried and working until 11pm some nights I was treated like an hourly employee. The worst part of this is that they make you feel like you wouldnt amount to anything if it wasn't for them and that you will go no where if you ever leave.

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Paycom Response
9y
It is unfortunate that you have this view of Paycom. We pride ourselves on providing our employees with amazing opportunities where they can excel, professionally and personally. Evidence of this can be seen through the success of our organization, accolades and awards received (Best Places to Work, Top Work Places, Leadership 500 Excellence Awards and the Achievers 50 Most Engaged Workplaces) employee testimonies and internal promotions. This is a challenging career, but the rewards can be life-changing. We appreciate your concern and feedback. This is something we are analyzing and will continue to evaluate as a company.

Explore other reviews about Paycom

5.0
11 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good salary , benefits and insurance

Cons

Toxic work place needs a proper structure

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Paycom Response
1w
We're proud of the compensation and benefits we offer, and it's great to see those making a positive impact on your experience. Your leader is available if you'd like to discuss your feedback further.
2.0
17 Jun 2026
Recommend
CEO approval
Business outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

1
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Paycom Response
1d
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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