Over the last 3 years, there has been a major shift in culture, micromanagement, and hyper growth. Everyone I work with has tried to support our efforts in sales, but are overwhelmed with too many clients and don’t have enough time to field calls. The concern right now is how we have shifted from an employee and client first company to all about revenue and focusing on our stock price. The Sr VP of Service is not a true leader or strategic and the Sr VP of Sales only cares about growth, without ever thinking of the long term, loyal, and successful employees. I hope we start putting quality first since we have lost track of that and just focusing on growth at all costs. I hope we find our way back to what made us great once. If not, our brand and reputation will be tarnished and the turnover of tenured employees will be the norm.