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      Paylocity

      Engaged employer

      Paylocity reviews

      Awful - Account Manager Paylocity Employee Review

      1.0
      27 Dec 2021
      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Fully remote that is about it.

      Cons

      Paylocity lacks organization! The trainers don't know the system. How can you expect your new hires to know the system and your trainers don't know the system! For heavens sake don't call the support line to ask a question, you will hear so much huffing and puffing it's so unprofessional. You are better off telling the client a lie and move on. The kicker when you go live after training you are taking incoming calls with a client base you will never talk to. So if you have payroll experience run immediately. You are taking 10 steps backwards and becoming a client service representative all over again.

      avatar
      Paylocity Response
      4y
      Thanks for sharing your thoughts, we appreciate your feedback. We realize that our Account Managers are at the forefront assisting with client related needs and are especially busy during Year End. After completing Account Manager training, we highly recommend that AM’s reach out to a mentor, leverage PEAK resources, as well Zoom and leadership hotlines for escalated support. We want to ensure that all AM’s understand our system and are equipped with the proper knowledge to be able to assist with client related needs. We strongly encourage for employees to reach out to their team lead or manager for additional support along the way.

      Explore other reviews about Paylocity

      5.0
      9 Jun 2026
      Account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Work remote. Fantastic leaders, Definitely a place I have enjoyed working.

      Cons

      Pay is slightly less than competitors but work life balance and culture make up for it.

      2.0
      19 Jun 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great benefits; 90% of the ppl that worked there were the best and really did great work.

      Cons

      Made employees choose between having MLK Day off or Juneteenth- both which are federally recognized holidays. Excuse was that our customers are open on those days so we need to be open. So as a company, we had to pick which would be a paid holiday and everyone chose Juneteenth because it was in the summer. I think we got a floating holiday to use for any other holiday we wanted off that wasn’t recognized by the company. As you can imagine, this racism was prevalent in management/leadership. My team was the most diverse team and we all got restructured/laid off. There’s a lot of ego and control issues in this company, especially in Talent Acquisition.

      7
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