I have been here for over 3 years and it gets worse each year. You are given too many clients to begin with and then you have to deal with overflow from other teams and tiers leading to nonstop calls and emails. I run 2 screens of the system so I can work on things while I am on the phone and I still have to work late. You will also end up cleaning issues of other account managers that have given up when the clients are extremely escalated as nothing gets done for weeks/months. The teams that support us are also extremely backlogged so they try to push their work off on to the more tenured AMs creating a nasty cycle. Year end is atrocious and they will beg you to do OT and if you want to have anywhere near good "stats", you will have no choice.
Be prepared to take abusive and needy clients and expect to tolerate them. I got an account moved to me from a coworker because they did not want to "work with that black girl" even though she did her work just fine. Paylocity states its open to people of all races and backgrounds but they don't actually support us when we are being abused or discriminated against by clients because god forbid the CEO has to get a slightly smaller bonus by actually firing these clients.
There is a huge disconnect from sales to actual service. Sales sells Paylocity as a payroll software and consulting service/one stop shop for payroll and often sells the products with things that are not expected to be released for another YEAR. We are told that we do not consult we can only provide information from our data base and general system assistance. This leads to major conflicts as clients like to hire new people and then just toss them to Paylocity and effectively expect us to train their employees for them. Also clients often just want for you to do their job for them and then when you don't you get berated.
Management is a doozy as well. This company has a problem with favoritism to the point that its even been brought up in team meetings! Do you think its really gotten any better? NOPE! If you are a favorite you will advance quickly and effortlessly and not be dinged too bad when you make mistakes. If you are unfortunately not a favorite you will be micromanaged to the ground and harassed for every misstep you take. You will get denied raises even though we have hard stats that prove our "productivity" if management does not like you.
My last complaint is movement to other teams. If its not client services related you might as well forget it. Other teams do not value the Account Manager role. Your best bet is to move to support for client services as at least you can get away from the clients. Alot of the "entry level" roles that are not client facing require at least 2-4 years of direct experience which any one with a brain knows that is not "entry-level".
