If you're considering joining the team...somethings to think about. The EAM team workload is increasing. We have a dedicated base to service, but have to be in a phone queue, which can often get hectic (especially towards the end/ beginning of a quarter and/or year). Leadership may try to make it seem like it's not that bad during the interview process...but when you start getting messages about your adherence cause of the workload you're under...it becomes that serious. You do have an hour off the phones to work on projects, but...will likely need to stay after your shift to finish up work. You will need to be in role 12-18 months before you can switch to another role within the company.