Evolving Culture - Logistics Pep Boys Employee Review

3.0
18 Apr 2013
Recommend
CEO approval
Business outlook

Pros

It is a company of opportunity if you are willing to make the effort and work hard. My career grew in the 12 years I worked there. Deep traditions, and in some departments long tenure people. Support staff in corporate and in distribution very strong.

Cons

Wondering and wandering plans and actions. In the 12 years I was at the company 8 different SEO / COO position changes, each with a new direction to steer the ship. The traditions sometimes over ruled the changes. Change management can be difficult. The current management team is stable, but they keep looking for ways to keep what could be a flawed business model on track.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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