OK, but they're lost - Retail Manager Pep Boys Employee Review

3.0
31 Dec 2013
Recommend
CEO approval
Business outlook

Pros

You have a lot of freedom as a manager to run your store as you see it. If you like to be autonomous this isn't a bad place.

Cons

First, the salary for managers is well below the average for retail and service. They use to pay well but now most of their managers are below $40K. Second, they are searching for a magic fix instead of focusing on the basics of business. I saw this with Kmart Pre and during the bankruptcy.Third they keep hiring executives, Assistant VP's, and various Senior VP's but they cut store payroll. The company is becoming very top heavy, disconnected, and blind to the daily needs of the stores. You will work 55+ hours. Bonus is not existent, mystery adjustments to your P&L at month's end that wipe out your gross profit are common. There is zero chance of you being promoted to an Area Director. They ALWAYS hire outside.

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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