Run, and don't look back - Lost and Found Pep Boys Employee Review

1.0
4 Dec 2024
Recommend
CEO approval
Business outlook

Pros

The peace and quiet in the bustling corporate environment helps get work done. People are so nice they just leave you alone to work and never say hi just to bother you! The walls were freshly painted too! Wawa coffee is nice.

Cons

1. Customers do not know if we are still in business 2. Auto Technicians make decisions for the company 3. Onboarding program consists of a powerpoint and meetings with departments that get cancelled 4. There is a SOP for everything, even ordering business cards. 5. The company is bleeding cash 6. Promote car mechanics with zero business sense to make business decisions is a recipe for failure. 7. Asking for help is essentially a 10 page essay on why things are done a certain way 8. Majority of the people have been there for 10+ years and are ready to sink the ship 9. When you ask HR for help, they send you a link and tell you to figure it out on your own 10. If you asked 4 people in IT how to do something, you would get 4 different answers

Explore other reviews about Pep Boys

5.0
6 Feb 2025
Recommend
CEO approval
Business outlook

Pros

The people were fun and committed.

Cons

Risk Management Department was undergoing shifts making progress challenging

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

The competitive pay. Thats about it

Cons

The whole guarantee system. Management, equipment. To anyone who decides to go to pepboys as a flat rate tech, they changed the guarantee system to where if you're not efficient, you only get what you flagged. So if management is bad, the location is bad and its slow, it gets rough. Prior it was a guaranteed pay based on you hitting 40 hours. Their excuse was people "abusing" which is really backwards thinking. If you're starting out, I recommend Firestone. The pay might be slightly worse but you'll have a guarantee of at least 30 hours. Also management at my location seems content only doing tires and flat repairs that hit budget. All while I have to come to them to see if my ticket got sold or if the fleet company approved of the work.

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