Poor culture - Customer Service Representative (CSR) Principal Financial Group Employee Review

Three years in and still LOVE it. Great leadership. Work-like balance. Principal invests in their employees with training and professional development. It's very telling when literally thousands of employees have been there for 20-25-30+ years.

First time in a large company. Sometimes it is tricky to find the right internal partner to get the answer you need.

Decent work life balance and benefits. Principal offers a pension which is unheard of in today’s age.

Pay is below average and Principal does not offer inflation raises. Once you hit the midpoint of your salary, you will get a 0% raise until you’re promoted, which will take multiple years regardless of performance. Performance reviews are vague and often used against employees to avoid promotions. At least in my department, I’ve yet to see any of the remote workers be promoted. This is starting to affect attrition and we’re already starting to see people leaving. It’s well known at this point that the best way to get promoted is to leave Principal and get rehired, which even leadership has stated publicly. This is a huge frustration and blow to morale, as it starts to feel like employees need to compete against their co-workers for raises.