Pros
Friendly staff, excellent management, and the executives have real technical expertise and a clear direction. It’s challenging but rewarding work, and your voice is heard even as a low level employee. One thing I need to stress is that this company breaks every normal negative involved in most MSPs. No stressing about billable hours and sales (99% of customers are on full support the rule is service>sales. Lost of room to grow your technical expertise and work on big projects. I’ve seen more internal promotion here than at any previous job. It’s genuinely a genuinely fun work environment where you don’t feel like a cog in the machine. Good work home balance. If you do good work you will be rewarded.
Cons
Some of the documentation is limited or poor. People seemingly gate-keep information then groan when you come to them for help. Management had made it clear this is not okay and there has been a big push the last few months to fix it. It’s slowly getting better. Doctors can be a tad bit abrasive.