Go Elsewhere - Help Desk Support Progressive Expert Consulting Employee Review

This place is great at making things sound much better than they really are. You will have your interview with one of the owners, and they will tell you that there is much advancement available in this company in the field you want. However, when it comes time to hire someone for that position, they will hire someone from outside, and will not even mention it to the people that work there. They will hire you on as part time, and give you full time hours without any of the benefits of a full time worker. You will sit in a room with at least 5 cameras in it (that change position!) And 2 long desks for about 30 people. You have 3 monitors (and a laptop) in front of you. You use these to watch at least 3 classes. You use VMs to get into multiple classes at once, in which you will sit there and stare at people on their webcams, speaking in at least 2 different languages (the classes you watch are language learning), until they need you. They make it seem like you're tech support, but you are just a glorified babysitter. The people in classes frequently refer to you as big brother. You're at the mercy of the classes, as most don't end on time. Some go over by half an hour, cutting into your break or leaving time. You're in a chat constantly with "supervisors" that are supposed to answer any pressing questions, as well as cover your breaks since you're not allowed to walk away. Good luck getting an answer! Management basically doesn't exist. You know they're there, they're watching, but you never see them, nor are supported by them. The only time you see them is when the higher ups for the companies you are supporting are there. They don't give out raises either. Its dependent on how well the company is doing, and each time the opportunity came, we were denied. The location is in a very unsafe place - they frequently have to use their security cameras to give footage to the police for crimes. I.e., someone getting run over, shot, or property stolen.