4.0
13 Nov 2023
Former employee, more than 5 years
Austin, TX
Recommend
CEO approval
Business outlook
Pros
The culture and opportunities for growth are what kept me at Progressive.
Cons
I left due to a large pay increase at another company
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Users say... "Benefits are great and inexpensive" "Pretty good pay for taking calls all day and having a license to take with you." "Not the best paying but work from home is great." "Great culture and very family oriented" "Great people; I genuinely like the people I interacted with throughout my time w/ Progressive."
Users say... "No work life balance... overload of claims and its quanity over quality but they stress the customer service piece" "Poor management and focus on metrics" "The team you are on can be changed on whim with very little notice and moved under a different supervisor." "I had a great manager and then a terrible one." "Long hours (45+ per week) on a consistent basis required to complete the heavy workload"