1.0
28 Jun 2024
Anonymous employee
Former employee, more than 1 year
Recommend
CEO approval
Business outlook
Pros
Used to be a great company with Pam leadership
Cons
It seems new leadership bought doesn't help employees and its customers. the customers are frustrated with their support and hositle like atmosphere in their license model for their on-prem customers and cloud it is very expensive with support all done from offshore so nothing gets done as per SLA. it takes days or weeks to complete a task or follow-up questions or until it is escalated to customer success manager.