Not the same QVC since the merger - Anonymous employee QVC Employee Review

2.0
5 Sept 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits including paid time off, medical, dental, vision, nutritional coaching, generous 401K match, employee discounts, Starbucks, employee sales, clean environment, and a bank on-site.

Cons

The warm family friendly environment along with the unique culture that QVC once embraced for all of its years drastically changed after the merger with HSN and Zulily. Three very separate cultures clashing as the managers who come from H and Zu to lead the Q are bringing with them their rigid impersonal micromanagement styles. The Q employees are being conditioned to forget about their positive, enriching, engaging, and flexible upbringing in exchange for the “be thankful you have a job” mentality. QVC at one time nurtured and embraced an environment where you never wanted to work anywhere else. It was a unique culture, one that was like no other. Taking the wind from the sails of the tenured people who have believed and supported the Q for many decades was a bad move. QVC became just a job where the QVC Values now only live in the etched tile flooring as a reminder of what once was. This is why I left the Q

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5.0
21 Jun 2026
Recommend
CEO approval
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Pros

Flexibility to work from home.

Cons

High call volume. Can't even sip water before the next call is coming through

1.0
20 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Only pros - wfh and you get a nice discount

Cons

Everything else. Management/corporate have unrealistic kpis. You can only use the rr during your SCHEDULED break. You have to offer a sale to EVERY CALLER even if they are already upset. You can NOT hang up even if the customer is screaming/offending you. My manager once said I should’ve been more patient. Mind you the customer was already using foul language and belittling me. I POLITELY asked the customer to please refrain from using that kind of language. It continued and I told her I would have to release the call. Also you stop getting a raise after 2 years. You cap at $17/hr.

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