Endless career growth opportunities - Client Success Manager Qualtrics Employee Review

5.0
27 Aug 2016
Recommend
CEO approval
Business outlook

Pros

General: -Access to leadership, including the executive team, is unparalleled anywhere, particularly a company of this size and growth rate. “Transparent” value of the company really rings true here. -Company is hitting financial goals that most companies in the Bay and Utah alike wouldn't even be able to imagine, making for an exciting exit in the future -The growth of the newer lines of business and sectors is mirroring that of Qualtrics' initial "rocket-ship" expansion, with momentum only growing stronger each month. -Great benefits/401k plan -Huge engineering push in the past year (with opening of Seattle) will allow for quicker innovation timeline -Work along very smart people (many Ivy League/top school grads), and everyone in Utah is incredibly kind Client Success: -Particularly in Client Success (but also in other divisions), managers encourage you to find areas for improvement and empower you to implement solutions, both within and beyond the scope of your team -The ability to collaborate cross-functionally is a huge plus, as it gives you a great strategic/360 view of the company allows you to work with Sales, Engineering, Support, Marketing, etc. -CSMs get to have a high impact with Fortune 500 brands -Fast personal growth due to level of responsibility, the stakes of the clients, purview of role Overall, the careers opportunities both within your division and outside of it are there for the taking, as the promotion statistics are pretty astounding. I also relocated from a large city to work at Qualtrics, and the transition has been great.

Cons

- Engineers don’t give frequent enough updates regarding development timelines and projects - If you’re not already raising a family, you’ll likely want to live outside of Provo. While the company provides options to accommodate, you have to commute if you want to live in Salt Lake City or Park City

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
27 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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