Employees are great, leadership is out of touch - Solutions Architect Qualtrics Employee Review

3.0
15 Dec 2023
Recommend
CEO approval
Business outlook

Pros

Coworkers are great to work with. Direct managers in services are wonderful. Lots of personal development opportunities, ERGs are active regularly. There is a lot of employee-driven engagement.

Cons

Leadership has been out of touch since the company went public last year, more so since the private sale this year. They make a big show of listening to employees and then claim they are making data-driven decisions without providing the data. The most recent layoffs were handled poorly from a communication standpoint despite transparency being a core value. In fact, lack of transparent communication is a huge problem. It's very clear that senior leadership no longer cares about the employees as people.

Explore other reviews about Qualtrics

5.0
15 May 2026
Recommend
CEO approval
Business outlook

Pros

Enjoy the changes silver lake has made. We are getting more efficient and back to what Qualtrics is really good at.

Cons

A lot of change can be frustrating at times, but necessary

3.0
27 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great benefits and resources available for their employees. In-office perks include catered lunches 3 days a week, 2 days with grub-hub credits, and free snacks and coffee daily; alongside office events and parties. There is a generally positive culture amongst the overall company.

Cons

Their actual company leadership does not always make the best decisions and rather than prioritizing root cause issues that impact both the customers and employees' daily work, they would rather prioritize shinier items that give the illusion of innovation. This will trickle down to the employees in the form of stressed deadlines, longer hours, and frustrated clients and/or frustrated teams you may work cross functionally with that are client facing. Your actual experience at qualtrics is largely based on what team/job function you are in and who your manager is. Additionally, there is a glaring diversity issue that remains unaddressed with no real effort to hire more underrepresented people of color, leading to the high turnover rate of underrepresented minorities who are not lucky enough to have great managers.

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